Refund policy

Last Updated: June 18, 2026

Thank you for shopping with Qornix. We are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Contact Information

Qornix
199 Bay Street, Suite 5300
Toronto, ON M5L 1B9
Canada

Email: hello@qornix.shop

Phone: +1 416-555-2102

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return, items must:

  • Be unused, unworn, and unwashed.
  • Be in their original condition.
  • Include all original packaging, tags, and accessories.
  • Be accompanied by proof of purchase or order confirmation.

We reserve the right to deny returns that do not meet these requirements.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards
  • Personalized or custom-made products
  • Clearance or final-sale items
  • Perishable goods
  • Personal care or hygiene products that have been opened or used

How to Initiate a Return

To request a return, please contact us at hello@qornix.shop and provide:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Once your request is reviewed and approved, we will provide return instructions.

Please do not send items back without prior authorization, as unauthorized returns may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item received is defective;
  • The item was damaged during transit; or
  • An incorrect item was shipped.

We recommend using a trackable shipping service, as Qornix cannot guarantee receipt of returned items without tracking confirmation.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging

After review, we may offer a replacement, exchange, or full refund at no additional cost.

Refund Process

After receiving and inspecting your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to the original payment method used during purchase.
  • Processing typically takes 5–10 business days, depending on your bank or payment provider.

Partial Refunds

In certain circumstances, only partial refunds may be granted, including:

  • Items returned in a condition different from their original state.
  • Items missing components, accessories, packaging, or tags.
  • Returns damaged due to customer misuse.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card provider, as posting times may vary.
  3. Contact your bank for additional processing information.

If you have completed these steps and still have not received your refund, please contact us at hello@qornix.shop.

Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped.

For exchange requests, please contact hello@qornix.shop.

Order Cancellation

Orders may be canceled within 12 hours of purchase.

Once an order enters processing or has been shipped, cancellation may no longer be possible. In such cases, the order will be subject to the standard return process after delivery.

Refused Deliveries

If a shipment is refused by the customer:

  • Original shipping fees are non-refundable.
  • Return shipping charges incurred by the carrier may be deducted from any eligible refund.

Chargebacks and Payment Disputes

Customers are encouraged to contact Qornix directly before initiating a chargeback or payment dispute.

We are committed to resolving concerns promptly and fairly through our customer support team.

Policy Updates

Qornix reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

Contact Us

For questions regarding returns, refunds, or exchanges, please contact:

Qornix Customer Support

Email: hello@qornix.shop

Phone: +1 416-555-2102

Address: 199 Bay Street, Suite 5300, Toronto, ON M5L 1B9, Canada